👋 Hi, I’m Michael. I specialize in guiding companies through the intricate landscape of product development to create world-class products that resonate with users and deliver tangible business results.

TL;DR - I turn product challenges into lucrative opportunities by meticulously mapping the customer journey and optimizing product features for maximum impact.

My voyage into product development began amidst the turmoil of the financial market crash at Merrill Lynch, where urgent customer needs taught me the importance of robust product solutions. This early lesson in navigating through stormy markets shaped my approach to product development, blending my analytical skills with creative problem-solving.

What sets me apart is my ability to integrate diverse methodologies into a coherent strategy, guiding teams through uncharted territories to discover hidden opportunities.

Here's how I chart the course:

Strategic Discovery:

I employ a pioneering discovery approach that enhances user satisfaction by deeply understanding and resolving key pain points. This method not only elevates the guest and host experience at companies like Airbnb but also significantly reduces the reliance on customer support, unlocking major cost savings.

Targeted Innovation:

In navigating your product landscape, I design specialized solutions like the Diagnostic Product Group at OneCall, which skillfully matches patient needs to the right healthcare specialists. This targeted innovation boosts user outcomes and drives substantial revenue growth by connecting the right services to the right needs.

Operational Efficiency:

I lead the expedition to optimize your operational terrain, employing strategies like the Workforce Management capacity model I developed for a contact center. This approach not only streamlines your operations but also uncovers significant savings, enhancing efficiency across the board.

If you’re ready to redefine your product strategy and navigate towards success, let’s chart your course together.